Frequently Asked Questions
FAQ
Sizing
Q: How do they fit?
A: Our Clogs fit true to size, and the sole gradually conforms to your foot for a personalized fit over time.
Q: I'm a female. What size should I get?
A: 
Shipping Policy
Q: How much does shipping cost?
A: Shipping within the U.S. is a flat $8 through USPS Priority Express. International shipping rates vary and are calculated at checkout.
Q: How long do Pre-Orders typically take?
A: Pre-Order Clogs are made-to-order. Production starts once a certain volume is reached, and the process can take 3-9 weeks depending on demand. Some orders may ship sooner, but we prioritize transparency to set realistic expectations.
Q: How long do Ready-to-Ship orders take?
A: Ready-to-Ship Clogs are in stock and ship within 1-3 business days from purchase. Delivery typically takes 1-3 business days once shipped. A tracking number will be provided when your order is processed.
Q: What’s the difference between Pre-Order and Standard Release?
A: Pre-Orders are produced after orders are placed, resulting in longer lead times. Standard Releases are in stock and ship immediately within 1-3 business days.
Q: Where do you ship?
A: Skeleton Clogs ships domestically within the U.S. and internationally. Delivery times for international orders typically range between 10-15 business days, depending on customs.
Returns & Exchange Policy
Q: What is the return policy for Skeleton Clogs?
A: Clogs may be returned within 7 days of receiving them for an exchange of the same pair. Returns must be unused and in original packaging.
Q: What if I need a different size?
A: If the size isn’t right, contact us within 7 days to arrange an exchange. We’ll guide you on how to return the original pair and ship out the correct size. Some sizes may be in production, which may result in a slight delay.
Q: What is the cancellation policy?
A: Orders cannot be canceled after placement. Exchanges are available within 7 days of delivery if needed.
Q: How do I return or exchange an item?
A: Email support@skeletonclogs.com to start the return or exchange process. We’ll send you a return label and guide you through the next steps.
Q: My tracking shows delivered, but I haven’t received anything. What should I do?
A: If your tracking shows delivered but you haven’t received the package, contact us within 5 days and we’ll assist by working with the carrier to resolve the issue.
Refund Policy
Q: Can I get a refund on my purchase?
A: Exchanges are offered in place of refunds. If there is a verified quality issue with your order, contact us within 7 days and we’ll work to resolve the issue.
Ordering
Q: How can I check my order status?
A: You’ll receive an order confirmation after purchase and a shipping confirmation with tracking details once your Clogs are on the way. For further updates, reach out to support@skeletonclogs.com.
Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of placement. After this period, materials are prepared and production begins. Contact support@skeletonclogs.com for cancellations.
Q: Can I update my shipping address after ordering?
A: Yes, email support@skeletonclogs.com immediately if you need to update your shipping address. Changes can only be made before the order has shipped.
Product Care
Q: How do I find the right size?
A: Our Clogs fit true to size. We recommend ordering the size that most closely matches your usual shoe size. For half sizes, consider sizing up.
Q: Is there arch support in the sole?
A: Yes, our footbeds are designed to mold to your feet over time, providing excellent arch support.
Q: How do I clean my Clogs?
A:
- For cork footbeds, apply cork sealer to prevent drying.
- Use leather cleaner for leather styles.
- For suede or nubuck, gently brush with a suede/nubuck brush to restore the material.
Careers
Q: How can I inquire about joining the Skeleton Clogs team?
A: We’re always looking for creative, driven individuals to join our team. If you’re interested in contributing to our products or growth, email info@skeletonclogs.com with your resume and cover letter.
Pre-Order Cancellation Policy
Q: Can I cancel my Pre-Order?
A: Pre-Orders can be canceled within 48 hours of placement. After this period, production begins, and cancellations are no longer accepted.