Frequently Asked Questions
FAQ
Sizing
Q: How do they fit?
A: Our Clogs fit true to size, and the sole will gradually conform to your foot for a perfect fit over time.
Q: I'm a female. What size should I get?
A: We recommend sizing down 1-2 sizes as our shoes are in men’s sizing and fit true to size.
Shipping Policy
Q: How much does shipping cost?
A: We offer free shipping to the United States on all orders. For Canadian orders, shipping rates are calculated at checkout.
Q: How long do Pre-Orders typically take?
A: Our Pre-Order Clogs are made-to-order, and production begins once a certain volume of orders is reached. This process can take anywhere from 3-9 weeks depending on demand. While orders may ship sooner, we prioritize transparency and include this timeframe to avoid setting false expectations.
Q: How long do Standard, Ready-to-Ship orders typically take?
A: Ready-to-Ship Clogs are in stock and will ship within 1-3 business days from the time of purchase. You'll receive tracking information once the order is processed.
Q: What’s the difference between Pre-Order and Standard Release?
A: Pre-Orders are made-to-order, meaning production begins after orders are placed, resulting in longer wait times. Standard Releases are in stock and ship within 1-3 business days.
Q: Where do you ship?
A: We currently ship to the United States and Canada. More international locations coming soon.
Returns & Exchange Policy
Q: What is the return policy for Skeleton Clogs?
A: You may return your Clogs within 7 days of receiving them for an exchange of the same pair. Clogs must be unused and in their original packaging.
Q: What if I need a different size?
A: If you ordered the wrong size, reach out to our support team within 7 days for an exchange. We will provide instructions on how to return the shoes and receive the correct size.
Q: What is the cancellation policy?
A: Once an order is placed, it cannot be canceled. However, if you need to make changes or exchange your Clogs after receiving them, you can reach out to us within 7 days of delivery.
Q: How do I return or exchange an item?
A: Contact our support team at support@skeletonclogs.com to begin the return or exchange process. We'll guide you through the steps.
Q: My tracking shows delivered, but I haven’t received anything. What should I do?
A: Contact our support team at support@skeletonclogs.com if your package shows as delivered but hasn't arrived. We’ll investigate the issue and provide assistance.
Refund Policy
Q: Can I get a refund on my purchase?
A: At this time, we offer exchanges only. If there’s a quality issue with your order, please contact us within 7 days of receiving your Clogs, and we’ll work with you to find a solution.
Ordering
Q: How can I check my order status?
A: You will receive an order confirmation email after placing your order, followed by a shipping confirmation with tracking details once your Clogs are on the way. For additional updates, feel free to reach out to our support team.
Q: Can I cancel my order?
A: You have 24 hours to cancel your order after placing it. This is because we begin preparing materials and production after this window closes. Contact us at support@skeletonclogs.com to cancel.
Q: Can I update my shipping address after ordering?
A: Yes! Email support@skeletonclogs.com with your updated shipping address as soon as possible. If the order has not yet shipped, we'll gladly update it.
Product Care
Q: How do I find the right size?
A: Our Clogs fit true to size. We recommend ordering the size that most closely matches your other shoes for the best fit.
Q: Is there an arch in the sole?
A: Yes! Our footbeds are designed to mold to the shape of your foot over time, offering excellent arch support and an even better fit as the material softens.
Q: How do I clean my Clogs?
A: To maintain the cork footbed, we recommend applying a cork sealer when needed to prevent it from drying out. For the upper, use a leather cleaner for leather models or a suede/nubuck brush to restore the nap for suede/nubuck styles.
Careers
Q: How can I inquire about joining the Skeleton Clogs team?
A: We are always looking for passionate, creative, and driven individuals to join us. If you're interested in scaling our current products or developing new ones, email info@skeletonclogs.com with your resume and cover letter.
Pre-Order Cancellation Policy
Q: Can I cancel my Pre-Order?
A: Pre-Orders can be canceled within 48 hours of placement. After this period, production begins, and cancellations are no longer possible.